SEMJA, a dedicated transportation platform, is proudly owned and operated by GREEN VARAKI INTERNATIONAL PRIVATE LIMITED. As the parent company, Green Varaki International Private Limited brings years of expertise and dedication to the forefront of the services offered through Semja. Our commitment to excellence and customer satisfaction is deeply ingrained in our company values, ensuring that every interaction with Semja reflects our dedication to providing top-quality services.

        I)    At SEMJA, we prioritize your privacy. Our Privacy Policy outlines how we handle your information, including collection, processing, usage, sharing, and protection. It also explains how you can access, update, and manage your information.

        II)    This Privacy Policy applies to both our online and offline activities. Online activities include web and mobile services, accessible via various devices, while offline activities involve data collection through mail, phone, or in-person interactions. These activities, collectively known as our "Services," facilitate ride booking through third-party drivers and operators.

        III)    This Privacy Policy also covers your interaction with our interactive features or downloads available through our Services. By accepting our Terms and Conditions, you agree to adhere to this Privacy Policy. Please review it carefully to understand our privacy practices.

        IV)    Your privacy matters to us. We securely store Protected Information and Usage Information with industry-standard security measures like encryption, firewalls, and SSL. While we strive to safeguard your data, no system is completely invulnerable. We cannot ensure absolute security during transmission or within our databases. Transmit information at your own risk and avoid sharing your password.

        V)    We are committed to safeguarding your privacy. This Privacy Policy elucidates how we gather, utilize, and divulge your personal information to both "SEMJA Partner" and "SEMJA User".

1) Information we collect

We may request Protected Information from you via account registration or contact forms as well as during interactions. Your user profile, created upon signing up for our Services, may require this information for lawful and service-related purposes. The data fields that may be requested include:

        a)    We collect personal information, including your name, email address, phone number, and mailing address.

        b)    When you use the App to search for or book transportation services, we collect your device's GPS location to enhance user experience.

        c)    We gather your billing information for secure transactions when paying for transportation services through the SEMJA App.

        d)    Information about your interaction with the App, such as the types of transportation services you book, how often you use the App, and the locations you travel to, is collected to improve our services.

        e)    We use device information, IP addresses, and unique identifiers to perform internal operations, detect unsafe behavior, prevent fraud, and enhance support.

        f)    We collect Usage Information through cookies. You can manage cookie preferences in your browser settings. Disabling cookies may affect Service functionality. Third-party cookie use is beyond our control and not covered by our Privacy Policy.

2) Utilization of Your Information

        a)    Communicate relevant marketing and promotional updates to inform you about our latest offerings and enhancements.

        b)    Process payments securely for the transportation services you avail, prioritising financial integrity.

        c)    Provide and improve our booking and transportation services and comply with our legal obligations.

        d)    We retain your information for as long as necessary to provide you with our services, to comply with our legal obligations, or to resolve disputes.

3) Use of location information

        a)    Location data from drivers and rider devices supports essential platform functionalities like accurate navigation and real-time updates.

        b)    Location data aids in calculating fair ride fares based on factors such as distance traveled and current traffic conditions.

        c)    Location data analysis helps identify suspicious activities, ensuring the safety and security of all platform users.

        d)    Access to location data assists in promptly addressing user concerns, resolving disputes, and providing assistance during emergencies.

4) Information Sharing

        a)    We collaborate with transportation providers to facilitate the booking and delivery of transportation services tailored to your needs. This ensures a smooth and efficient experience for you.

        b)    We share your payment information with trusted payment processors for secure and hassle-free transactions. This enables us to process payments seamlessly for the transportation services you avail.

        c)    We use the usage information with data analysis to help us understand how you use the App and improve our services.

        d)    We use your information for research, analysis, product improvement, and offering additional benefits or services.

5) Approval as partner

        a)    To ensure approval in the background, we verify driver photos, personal information, licenses, vehicles, insurance, and government-issued documents such as criminal records.

        b)    We may investigate and address concerns through our customer support to enable services and features.

        c)    We may also require verification of the driver's identity through additional documents or checks.

6) Administrative and legal compliance

        a)    To comply with applicable laws, regulations, governmental requests, or legal processes.

        b)    To safeguard and uphold the Terms and Conditions governing online and mobile Services or other pertinent policies, including investigations into potential violations thereof.

        c)    To protect the Company, our Services, or any third party's safety, rights, property, or security.

        d)    To ensure public safety for any reason deemed necessary.

        e)    To identify, prevent, or address instances of fraud, security concerns, or technical issues.

        f)    To halt or prevent activities that we perceive as illegal, unethical, or potentially actionable in a legal context.

7) Updating information and account cancellation.

        a)    Keep your profile information accurate and up-to-date by accessing your account settings.

        b)    Manage communication preferences and update personal details effortlessly through our platform.

        c)    If any misuse of the platform or violation of our terms is identified, we reserve the right to hold or cancel the account without prior notification.

        d)    We prioritize the integrity and security of our services, and take necessary actions to maintain a safe environment for all users and partners.

        e)    Upon cancellation, your personal data will be handled in accordance with our Privacy Policy.

8) Changes to the privacy policy

        a)    Periodically, we may update this Privacy Policy to reflect changes in our information practices. Any revisions will take effect immediately upon posting the updated Privacy Policy.

        b)    In the event of significant changes, we will notify you via email or through a notice on the Services before the changes take effect.

        c)    We recommend reviewing this page regularly for the most current information regarding our privacy practices.

9) Privacy Choices

        a)    For Notification Management, Tailor your experience by opting out of marketing and promotional communications through the App's settings.

        b)    Take charge of your data by requesting access and correcting any inaccuracies. Reach out to us Hr@semja.in. for Information Access and Correction.

10) Grievances

        a)    If you have any grievances, complaints, questions, comments, concerns, or feedback regarding the processing of information or concerning this Privacy Policy, or any other privacy or security matters, please reach out to us via email at Hr@semja.in.

        b)    We value your feedback and promptly address any concerns. Contact our grievance officer at Hr@semja.in. for assistance.

        c)    You can forward any concerns or inconsistencies regarding the handling of your Personal Information to the designated grievance officer specified below.

11) Customer support

        a)    For urgent inquiries or assistance, you can also contact our customer support team directly through the contact information provided on our APP/Website.

        b)    If you have any questions about these terms and conditions, please contact us at Hr@semja.in You can also reach us through Telegram, Facebook, Twitter, and Instagram.

        c)    We are committed to providing prompt assistance and addressing any concerns you may have.